Appointments at Blackwood
To request appointment Monday to Friday during opening times:
- Please send your request through Rapid Health
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Urgent requests
If you need urgent medical help, please contact the practice directly by phone.
If the practice is closed, visit NHS 111 online or call 111.
In a medical emergency, please call 999.
Non-Urgent online requests
Non-urgent requests submitted via rapid health will be reviewed by a member of the practice team and respond the same day.
Our response may include:
- Advice provided by phone, text message, or online
- An invitation to book an appointment
- A request for further information
- Signposting to another appropriate service, where suitable
- Information about when you can expect further contact or next steps
Thursday Afternoon Appointment Change
Please note that we no longer offer pre-booked GP or nurse appointments on Thursday afternoons after 1:30pm.
Our team will still be on site during this time to support patient walk-ins to book routine appointments.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0121 353 7558 during opening times
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are for patients who are truly housebound or whose medical condition means they are too ill to travel to the surgery. In these circumstances it will be possible to arrange for a Clinician to perform a house visit. Please phone the surgery as early as possible in the morning or before 10am, so the clinicians can arrange their visits.
The clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the Clinician to schedule house calls.